The N(i)2 Operation and Service delivery Platform is powered by the N(i)2 Configuration Center, a Configuration Management System built on an object model that supports the management of any infrastructure asset. In N(i)2 words, an ‘asset’ means any physical item that can be seen or touched.

N(i)2 for Service Providers offers unique modeling capabilities that allow the virtualization of any type of infrastructure asset into a ‘Service’. This includes the virtualization of servers, storage hard-disks, network links, facilities, software packages, and much more.

Taking into account that N(i)2 is a modular application that can be adapted to each customer needs, all following capabilities are included in the N(i)² for Service Providers package:
N(i)2 Presentation

Addressing the Business & Operational Challenges of Cloud Services

N(i)2 Configuration Center

N(i)2 Organization Design

  • Human resources, groups, and companies
  • Organization structure
  • Dependencies between services and organizations
  • Contacts for organizations

N(i)2 Service Design

  • Service creation and design of service structure
  • Service infrastructure make-up
  • Service allocation to consumers
  • Service impact
  • Service structure

N(i)2 Asset Design

  • Physical devices (racks, servers, network devices, power & cooling devices)
  • Software packages
  • Applications & their dependencies
  • Clustered & virtual environments
  • Asset position on plans & maps
  • Asset impact & root cause
  • Assets compliance & bill of materials
  • Asset ownership & allocation

N(i)2 Data Center Design

  • Data center floor plan
  • Rack position on floor plans
  • Mounting position of racks
  • Chassis’ bay capacity
  • Power and cooling
  • Thematic, color based, visualization

N(i)2 Physical Connectivity Design

  • Physical connections between devices at the port and conductor level
  • Connection make-up, where both passive and active devices are depicted
  • Connection impact & root cause

N(i)2 Logical Connectivity Design

  • Logical nodes and their logical ports
  • Ports and circuits
  • Base facilities on physical connections
  • Channels and riding facilities
  • Networks, network hosts & DHCP
  • Network schematic
  • IP Addresses

N(i)2 Network Design

  • Design and tracking of network and DHCP
  • Display of network schematic
  • Management and reporting of IP addresses

N(i)2 Structure Design

  • Conduit between sites
  • Cables between network locations
  • Cable distances
  • Site dependencies
  • Network site coverage (Wire-line or wireless)

N(i)2 Asset Management

  • Track asset costs
  • Manage contracts (Support, maintenance, service, license )
  • Provides reports on Total Cost of Ownership (TCO)
  • Calculate project budget

N(i)2 Help Desk

  • Document incidents & track their resolution
  • Provide access to common solutions, known errors, and workarounds
  • Provide visibility on the IT infrastructure
  • Manage the problem lifecycle
  • Remove defects from the IT infrastructure and eliminate recurring incidents

N(i)2 Change Management

  • Change process standardization
  • Documentation of requests
  • Control of requests’ workflow
  • Creation, tracking, and management of tasks and their dependencies
  • Management of the approval process

N(i)2 Release Management

  • Release plans from approved designs
  • Tasks and their dependencies
  • Project management functionality
  • Gantt charts

* Other N(i)2 modules are available as option: N(i)2 Service Level Management , N(i)2 Asset Discovery, N(i)2 Application Dependency Discovery

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