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TECHNICAL WRITER
N(i)² is currently opening a position in the Documentation department. As technical writer, you will be joining an experienced, dynamic, international and multicultural team and will be part of an exciting new phase for our company.
Job Responsibility
The technical writer will be responsible for the production of the Customer Documentation and other technical documents. The candidate will ensure the documentation is current and is delivered within deadlines. He/she will need to communicate with SMEs, Project Managers and other colleagues.
Key responsibilities:
- Write Product Documentation including but not limited to User Guides, Reference and Configuration Guides, Release Notes
- Update the existing Product Documentation
- Deliver the documentation in time at every release
- Monitor incidents, problems and requests and participate in the escalation process
- Manage Product Documentation repositories
- Coordinate and disseminate information
Academic Background and Work Experience:
- Bachelor in any of these disciplines: Technical communication, English, engineering, computer science or journalism
- Knowledge of commonly-used concepts, practices and standards in the technical communication field
- Minimum of 5 years of technical writing experience in the software industry
Technical skills:
- Experience with the domain of IT Infrastructure management, ITIL processes, and Datacenters is a major asset
- Experience with on-line help an asset
- Preference given to Adobe products experience such as FrameMaker and Captivate
Personal Characteristics:
- Primary language: English; Excellent writing skills
- Knowledge of the French language (fluent speaking and reading; good writing)
- Strong verbal and written communication skills
- Team player
Terms of Employment:
Full-time, permanent position, based in Montreal. Available immediately.
Please send your resume to careers@ni2.com
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