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N(i)² Essentials brings IT best management practices to small and mid-sizes businesses

N(i)² introduces ready-to-use software package offering an ensemble of features for managing IT infrastructures and services

Montréal (Québec), Canada - April 7th, 2006 - N(i)², a provider of IT Infrastructure and IT Service Management (ITiSM) solutions today announced the market availability of N(i)² Essentials, a ready-to-use package that combines the power of a next-generation CMDB with built-in processes in service management, lifecycle management, contract management, and change deployment. N(i)² Essentials is the first IT management solution to offer small and mid-sized businesses rationalized, fundamental features from multiple IT domains in order to strengthen their IT infrastructures and to start operating them with business focus.

"The impacts of underutilization of IT resources and of downtimes can be critical for small businesses. They face increasing challenges in documenting and implementing management processes as large enterprises do, yet most IT management solutions imply significant resources", says Toufik Abdallah, CTO and Vice-President of Marketing of N(i)². "N(i)² Essentials offers a streamlined version of the ITIL framework, with the possibility to expand within the same technology architecture, as customers feel they are internally ready for the implementation of processes", adds Abdallah.

At the root of N(i)² Essentials is a built-in Configuration Management Database that provides end-to-end visibility on all IT resources and their dependencies, from the infrastructure layer to the business it supports. N(i)² Essentials achieves this visibility by federating and reconciling data such as configurations, changes, and incidents, from multiple sources including its built-in discovery, service management, change and contract management features. N(i)² Essentials is able to provide an up-to-date composite mapping of the IT environment that enhances IT groups’ analysis capabilities, enabling them to maximize the usage of their resources, better assess the impacts of changes, and deliver quality IT services.

Small and mid-sized businesses will find in N(i)² Essentials pre-assembled key features from multiple IT management applications and seamlessly integrated into a single package. N(i)² Essentials centralizes information concerning IT infrastructures and services and offers a user interface that efficiently conveys multi-layered data in multiple contextual views. N(i)² Essentials is ultimately designed for quick customer adoption. Its functionalities suggest embedded work methodologies that enable IT managers to quickly put into place processes that would otherwise require the implementation of multiple solutions.

N(i)² Essentials includes:

  • Discovery to track the status, location, and changes affecting all software and hardware assets.

  • IT Lifecycle Management to track and manage each resource, its configurations and relationships to other assets and services at every stage of its existence.

  • Service Management that includes incident and problem management that include built-in service support processes to reduce time required to identify, track, route, and prioritize incidents.

  • Financial & Contract Management that includes cost allocation and charge backs, as well as allows control over leases, software licenses, warranties, and maintenance contracts.

  • Essentials Changes to assist IT managers in creating, tracking, and managing task dependencies for controlled, orderly deployment of changes.

  • Facility Management to classify IT inventory according to a location hierarchy, tracking the whereabouts of assets at all times.

  • 3rd party vendor API offers pre-integrated capabilities to other IT management solutions for maximum customer choice.
About N(i)²
N(i)² develops and markets new generation technology for the operation and management of IT Infrastructure and IT Service Management. N(i)² offers an integrated product line that shares a common knowledge-based CMDB platform to offer unprecedented synergy between ITIL based processes. N(i)² was founded in 2003 by the creators of the industry leading physical inventory management software, N&SP aimed at the telecom service provider market. Lat45, the developer of N&SP, was acquired by MetaSolv Software inc. in 2001.

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For more information, please contact:
Stefanie Roche
N(i)²
e-mail: stefanie.roche@ni2.com