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N(i)² Partners With Mexico-Based DUX DILIGENS
Company expands North American sales channel
Montréal (Québec), Canada - June 15th, 2007 - N(i)², a provider of next generation technology for the operation and management of shared IT Infrastructures today announced its reseller agreement with DUX DILIGENS, a leading Latin American consulting company that provides integrated solutions in the Service Management arena. The partnership agreement enables DUX DILIGENS to augment its Best Practices technology offering with ITIL based Change Release and Configuration Management-giving intrinsic value to IT in reducing risk, maximizing service uptime and lowering costs. Business executives are demanding from IT operations that they become more efficient and performance-oriented. In a quest to streamline IT operations, Change Management has become a key component in the spectrum of IT management. And to effectively manage change, organizations require a precise and complete view of their infrastructure components. The N(i)² CMDB plays this vital role as well as lays the foundation for all N(i)² management and modeling applications that support businesses in implementing end-to-end change processes. The N(i)² CMDB provides a complete mapping of IT infrastructures- including applications, network and support resources- and how they relate to business services. "Over the last year, we have noticed a significant trend in customers asking us for a CMDB based solution. They are looking to manage increasingly complex technology infrastructure while streamlining their operations", says Alejandro Torres, Managing Director of DUX DILIGENS. "The N(i)² Suite provides customers total visibility and control over their IT resources and dependencies in order to effectively manage their infrastructure and deliver services in alignment with their business needs." "DUX DILIGENS has built a solid reputation as leading provider of Service Management across Latin America" said Joseph Hatchuel, CEO of N(i)². "DUX DILIGENS offers leading edge consultancy in the implementation of ITIL and eTOM Best Practices. In combination with The N(i)² Suite, customers will gain valuable business insight on their IT infrastructure", adds Hatchuel. About DUX DILIGENS
DUX DILIGENS, with its headquarters in Mexico City, is a leading Latin American consulting company that provides integrated solutions in the Service Management arena across several sectors such as finance and telecom. Its solutions are delivered by using Methodologies and Best Practices (ITIL / ITSM, eTOM, and PMBOK) that comprise three critical dimensions: Processes, Technology and People. Its BOOM (Business Orchestration and Operations Map) provides a solid framework to integrate and align IT Processes and Technology Management to Business Strategy and Requirements. Its Professional Services offering includes Consulting, Implementation, Support, Education, Managed Services and Outsourcing. For more information, visit www.duxdiligens.com
About N(i)²
N(i)² develops and markets new generation technology for the operation and management of IT Infrastructure and IT service support. The N(i)² Suite is an integrated product line that shares a common knowledge-based CMDB platform to offer unprecedented synergy between ITIL based processes. N(i)² was founded in 2003 by the creators of the industry leading physical inventory management software, N&SP, aimed at the telecom service provider market.
_____________________________________________ For more information, please contact: Stefanie Roche N(i)² e-mail: stefanie.roche@ni2.com |
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