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Please visit the Downloads section of the web site for product brochures in PDF format.
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The N(i)² Suite encompasses a series of Infrastructure Management modules in order to manage all IT resources—including applications, network and supporting infrastructure resources—that form the shared infrastructure. These modules are seamlessly integrated to workflow in the N(i)² Suite while gaining and contributing to information from the Multi-domain CMDB System to federate data and share valuable information across IT domains. N(i)² Management Modules include: Asset Management
Asset Management  The N(i)² Asset Management application offers a complete toolset to manage the lifecycle of costs and contracts for every IT asset that is part of your ICT infrastructure.  The software is also equipped with financial management features that help control cost and software compliancy such as leases, software licenses, warranties, and maintenance contracts. IT organizations can generate a budget while planning design scenarios, establish resources’ total cost of ownership, and associate charges to established cost centers. Most importantly, this tool helps demystify the costs of IT infrastructure and gives IT Managers greater reporting capabilities for better planning. Tallying the Total Cost of Ownership The Asset Management module helps you track the total cost of assets throughout their lifecycle. It provides tools to allocate costs to assets, and comes with several predefined reports that offer accurate and detailed information about all the expenses related to each asset. In addition, this module provides tools for creating and maintaining contracts including licenses, warranties, and maintenance. Reporting features allow you to track contracts based on the assets themselves, or from a supplier point of view. Enhanced filtering tools help a user further refine the information output needed to generate reports. Knowing the TCO of all assets, IT managers can easily identify which assets are worth keeping and maintaining and at what cost. It also allows users to compare and contrast budgets based on “what if” change scenarios. PRODUCT FEATURES:
Change Management The N(i)² Change Management module consolidates and handles requests from submission to final delivery with tools to manage, track, and approve Requests for Change (RFC’s) based on ITIL-defined processes. Throughout the change lifecycle and in daily operations, this tool keeps the requester informed to better meet defined customer requirements and expectations.  Whether a request is triggered by planned or unplanned change, this multi-channel module facilitates the entire change process. In addition, it gives IT managers the ability to generate reports related to RFC’s and better keep track of change activities. It also gives change managers the tools to better inform business executives on resources used, cost implications and related impacts on business. A CMDB Built for Change Management The N(i)² Multi-domain CMDB System is built for change management with advanced modeling and analysis tools to manage “What if?” scenarios before implementing and registering them to the CMDB. This gives IT managers advanced tools to better plan change and analyze the impact it will have on services and business. This module facilitates the planning, assessment, authorization, building and testing of a requested change. It helps IT managers respond to rapidly changing business needs while reducing the risks and disruptions associated with IT change. The Change Management module handles all types of change:
Reactive – Unplanned change that is discovered through a discovery process Proactive – Changes that are modeled and their impacts assessed via a “What if?” scenario PRODUCT FEATURES:
Release Management N(i)² Release Management streamlines the deployment of new projects by structuring and controlling the execution process. This includes standard project management features for building and managing plans, plus tools for creating, tracking, and managing task dependencies (Gantt charts and more).  In combination with the powerful change-modeling capabilities of the N(i)² Multi-domain CMDB System, IT managers can use Release Management to help put their pre-assessed change scenarios into detailed action plans, with all tasks mapped, timed, assigned and pre-costed. It allows management and tracking of individual tasks for due dates, time spent, and status. The user can build plan models to be used again and again. Release Management assures a controlled and orderly deployment of planned changes. Add certainty in devising releases With increasing needs for satisfying the demands of regulatory compliance (SOX, RoHS, etc.), the ability to provide full audit trails and release plans relieves manual work in compiling information for regulatory agencies, and vastly improves the ability to adapt to new standards in ITIL as well. PRODUCT FEATURES:
Help Desk The N(i)² Help Desk management module goes beyond the standard ability to track tickets in a tiered support structure. By harnassing the N(i)² Multi-domain CMDB System's advanced visualization capabilities, IT support teams are able to map dependancies and “get the big picture”.  Problem Management at the 2nd and 3rd levels can take advantage of N(i)²’s advanced modeling capabilities to quickly test theories in “What If” scenarios and get to the bottom of particularly challenging problems. The scenarios can be evaluated, saved and used to model solutions and “known fixes”, dynamically creating a knowledgebase for quicker resolution in future. In addition, the Help Desk management module provides a superior understanding of trending and support metrics - all while eliminating inefficiences, introducing cost certainty, and providing customers with a streamlined web interface for ease in reporting new incidents. Based on an ITIL framework, Help Desk offers end-to-end Incident Management and Problem Management to provide Absolute Visibility on tiered support. Incidents may be generated through the web, desktop client, or triggered by an event from a network or system management tool. N(i)²’s highly flexibile federation capabilities allows for seamless integration with multi-vendor IT applications and domains. PRODUCT FEATURES:
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