Montréal, Canada – August 1st 2016 – Ni2, a leading software developer for service providers, announced today that US-based Aureon has selected, and is implementing Ni2’s award-winning software platform solution to manage a rich inventory of services, networks, and logical/physical resources in order to effectively deliver its next-generation network and business services to new and existing communications companies and enterprise customers.
Aureon (formerly INS -Iowa Network Services), a leading provider of network, telephony, fiber, and datacenter facilities services including contact center, information technology, and HR outsourcing services, was looking for a Cross-Domain Service and Resource Inventory solution, to replace their existing MetaSolv™ network inventory solution.
Aureon was in search of a single platform solution to holistically manage all their current network resource inventory, flexible and adaptable to support next-generation multi-domain services and technologies and also a platform solution with an open architecture and API’s to quickly and seamlessly integrate to existing business and operational support systems, allowing them to :
- Maximize utilization of all network and infrastructure resources;
- Accurately determine service eligibility and resource capacity;
- Facilitate more unified service fulfillment and provisioning process;
- Improve customer experience by integrating trouble information with customer and inventory data for faster resolution;
- Drive speed and efficiency into their business.
With the Ni2 software platform solution in place, Aureon will be able to better sell and provide faster, more reliable, and efficient services to communications companies and its enterprise businesses customers, all the while decreasing their operational costs. This investment is part of Aureon’s constant mission to building loyalty through customer experience and quality.
Ni2’s award-winning software consists of an open, scalable, adaptable, multi-tenant platform with a suite of integrated and easily customizable web-based applications delivering Operational Support Systems (OSS), IT Service Management (ITSM), and Data Center Infrastructure Management (DCIM) capabilities on ONE common platform. This helps service providers to automate key processes in order to successfully Document, Build, Deliver, and Support the products and services they market to their customers by enabling them to have comprehensive “end-to-end” visibility, management, and control of their customers, services, and resources and know how they are all connected.
Aureon, the new name for the INS Family of Companies, is a business solutions provider who connects possibilities to productivity by providing unique and scalable business support services for organizations — small and large. Headquartered in the heart of the Midwest, and serving clients nationally with a presence in 48 states, Aureon offers a comprehensive suite of support services, with a focus on Technology, HR and Contact Center services. Aureon’s unique combination of talent, technology and tools enable clients to focus on their core business. For more information on Aureon, please visit www.aureon.com.