Automating complex B2B services
Accelerate time-to-market of traditional and new generation services with agile and automated fulfillment capabilities. Ni2 delivers insightful service decomposition, complete with schematic views, resulting in unprecedented visibility on all network, data center and digital services—their data, attributes and their dependencies— allowing for more efficient planning and design, service fulfillment, and assurance processes required of today’s leading service providers.
Ni2 Service Lifecycle Management interfaces with business and operations systems data to provide the most efficient service design, ordering and provisioning. It integrates as well with customers facing systems for enhanced customer experience.
Open Technology for Ultimate Agility
Begin automating the most complex B2B services with pre-defined components and attributes and accelerate their delivery with catalog-driven orchestration. Ni2 Service Lifecycle Management is built on open technology and includes APIs to easily interface with 3rd party systems and allow for extended service fulfillment choreography. This results in perfect alignment of resources, processes and timelines.
Ni2 Service Lifecycle Management delivers complete flexibility and agility that enables service providers to design their own processes and workflows, in order to accelerate time to market and differentiate their offer with new services.
Open Technology for Ultimate Agility
Begin automating the most complex B2B services with pre-defined components and attributes and accelerate their delivery with catalog-driven orchestration. Ni2 Service Lifecycle Management is built on open technology and includes APIs to easily interface with 3rd party systems and allow for extended service fulfillment choreography. This results in perfect alignment of resources, processes and timelines.
Ni2 Service Lifecycle Management delivers complete flexibility and agility that enables service providers to design their own processes and workflows, in order to accelerate time to market and differentiate their offer with new services.
Unified Inventory Platform
Ni2 Service Lifecycle Management is powered by Ni2’s open, technology agnostic, Unified Inventory Platform designed to deploy– and reap the benefits– of a real-time, dynamic and automated service-oriented infrastructure. Ni2’s Unified Inventory Platform delivers comprehensive topological views of the service decomposition for clear understanding of relations and dependencies.
Unified Inventory Platform
All Ni2 Solutions are powered by EcosysTM, an open, microservices based technology platform designed to deploy– and reap the benefits– of a real-time, dynamic and automated service-oriented infrastructure. Ecosys is a collaborative platform that delivers all message-based and event sourcing capabilities.
Ni2 Service Lifecycle Management Components
Service Catalogs
Design current and new digital services based on optimal and standardized specifications and eligibility to automate the end-to-end service fulfillment and assurance processes. Ni2 Catalogs are the foundation to provisioning automation resulting in the highest service reliability and ROI.
Open source of data related to service eligibility data and attributes
Comprehensive views of service decomposition providing business and operational insights
Easy synchronization with 3rd party product catalogs
Order Management
Streamline and automate end-to-end service order management for the fulfillment of all services by creating, modifying or upgrading services. Manage service orders during the fulfillment process, through the steps of availability checking, reservation and finally provisioning and activation services including the underlying resources.
Order Lifecycle management
Order handlers, contacts, requester…
Easy integration with CRM for optimal customer experience
Provisioning Management
Orchestrate provisioning of new services through procedures, stakeholders, and tasks. Optimize and control costs, reducing errors, enforcing governance and respecting due dates.
Workflow driven provisioning plan templates
Rule based automatic selection of procedure
Automatic update of the service/resource inventory
Ni2 Service Lifecycle Management Components
Service Catalogs
Design current and new digital services based on optimal and standardized specifications and eligibility to automate the end-to-end service fulfillment and assurance processes. Ni2 Catalogs are the foundation to provisioning automation resulting in the highest service reliability and ROI.
Open source of data related to service eligibility data and attributes
Comprehensive views of service decomposition proving business and operation insights
Easy synchronization with 3rd party product catalogs
Order Management
Streamline and automate end-to-end service order management for the fulfillment of all services by creating, modifying or upgrading services. Manage service orders during the fulfillment process, through the steps of availability checking, reservation and finally provisioning and activation services including the underlying resources.
Order Lifecycle management
Order handlers, contacts, requester…
Easy integration with CRM for optimal customer experience
Provisioning Management
Orchestrate provisioning of new services through procedures, stakeholders, and tasks. Optimize and control costs, reducing errors, enforcing governance and respecting due dates.
Workflow driven provisioning plan templates
Rule based automatic selection of procedure
Automatic update of the service/resource inventory