Beyond the Scope of DCIM
Data centers need a solution to support them in extending the useful life of their data center by optimizing the use of existing capacity. DCIM solutions have been effective in providing the features and capabilities to manage and plan capacity but have remained siloed in the type of resource they were designed to manage.
As telecommunications colocation service providers expand and diversify their services offering, Ni2 offers them a solution that addresses their key challenges when Planning, Building, Selling, Delivering and Supporting their infrastructure and services.
Planning & Design
As data centers become more complex and require a better understanding of their capacity, data center providers are looking for ways to map their business objectives with the data centers’ capacity. Furthermore, data center operators are looking for ways to improve their planning and building processes to be able to deliver value to the market faster.
The current tools available to data center providers have not been able to address these challenges, as they lack visibility across the different information silos of the data center. They also lack the ability to correlate information from the different silos in order to understand the overall capacity of the data center.
Ni2 DCIM Solution offers advanced capacity management functionalities across the different silos of the data center while offering a consolidated view over, space, power, cooling, and connectivity. The solution also enables you to streamline and automate your processes allowing you to reduce errors from design to build. Ni2 DCIM planning capabilities will help you maximize your capacity while reducing costs and delivering value faster to your customers.
Planning & Design
As data centers become more complex and require a better understanding of their capacity, data center providers are looking for ways to map their business objectives with the data centers’ capacity. Furthermore, data center operators are looking for ways to improve their planning and building processes to be able to deliver value to the market faster.
The current tools available to data center providers have not been able to address these challenges, as they lack visibility across the different information silos of the data center. They also lack the ability to correlate information from the different silos in order to understand the overall capacity of the data center.
Ni2 DCIM Solution offers advanced capacity management functionalities across the different silos of the data center while offering a consolidated view over, space, power, cooling, and connectivity. The solution also enables you to streamline and automate your processes allowing you to reduce errors from design to build. Ni2 DCIM planning capabilities will help you maximize your capacity while reducing costs and delivering value faster to your customers.
Selling
The data center colocation space has become extremely competitive and is forcing providers to find ways to improve their customer acquisition and onboarding. Many data center providers are looking for ways to productize their offerings and transition their prospects into clients in the shortest amount of time possible.
Although many sales organizations depend on their CRM alone to manage the sales cycle, the visibility of what can be sold is often a time-consuming process that involves back and forth communication with the engineering team. Furthermore, quoting the services a prospect desires is an ad-hoc process that is lengthy and prone to errors.
Ni2 DCIM Solution offers tools to productize and optimize the capacity of the data center and deliver a clear view of the available capacity to the sales team. Our advanced workflows will help you accelerate the acquisition of customers by offering the sales team a productized offering that will analyze the available capacity and propose the correct resources to meet the requested services. The solution also offers integration to the CRM so that the sales team can work directly from the CRM, benefiting from the additional value Ni2’s solution delivers.
Selling
The data center colocation space has become extremely competitive and is forcing providers to find ways to improve their customer acquisition and onboarding. Many data center providers are looking for ways to productize their offerings and transition their prospects into clients in the shortest amount of time possible.
Although many sales organizations depend on their CRM alone to manage the sales cycle, the visibility of what can be sold is often a time-consuming process that involves back and forth communication with the engineering team. Furthermore, quoting the services a prospect desires is an ad-hoc process that is lengthy and prone to errors.
Ni2 DCIM Solution offers tools to productize and optimize the capacity of the data center and deliver a clear view of the available capacity to the sales team. Our advanced workflows will help you accelerate the acquisition of customers by offering the sales team a productized offering that will analyze the available capacity and propose the correct resources to meet the requested services. The solution also offers integration to the CRM so that the sales team can work directly from the CRM, benefiting from the additional value Ni2’s solution delivers.
Delivering
As the cost of energy rises, and the desire to operate a greener data center sets in as a new norm, it is becoming more important than ever to optimize space and resources inside the data center. And in optimizing the space and resources, it is equally important to optimize the processes to reduce the delivery times and eliminate errors caused by manual intervention.
This has been a challenge for many data center operators as the tools they currently use do not offer the possibility to optimize and orchestrate the delivery of the services they offer. They lack visibility across their different siloes and the communication capabilities across the different stakeholders. In some cases, this is the root cause that leads to a delivery process that is error-prone.
Ni2 DCIM Solution has workflow capabilities that allow automating the delivery process with work orders to reduce operator errors and time to deliver customer orders. These workflows orchestrate the tasks, schedule, and stakeholders, to deliver a customer order on time while optimizing the resources. The solution also offers the stakeholders visibility over the progress of the delivery across the different siloes.
Delivering
As the cost of energy rises, and the desire to operate a greener data center sets in as a new norm, it is becoming more important than ever to optimize space and resources inside the data center. And in optimizing the space and resources, it is equally important to optimize the processes to reduce the delivery times and eliminate errors caused by manual intervention.
This has been a challenge for many data center operators as the tools they currently use do not offer the possibility to optimize and orchestrate the delivery of the services they offer. They lack visibility across their different siloes and the communication capabilities across the different stakeholders. In some cases, this is the root cause that leads to a delivery process that is error-prone.
Ni2 DCIM Solution has workflow capabilities that allow automating the delivery process with work orders to reduce operator errors and time to deliver customer orders. These workflows orchestrate the tasks, schedule, and stakeholders, to deliver a customer order on time while optimizing the resources. The solution also offers the stakeholders visibility over the progress of the delivery across the different siloes.
Supporting
Today, competitiveness in the data center space is not only measured by the offering a provider has or how efficient they are at delivering it. A major component of a provider’s competitiveness in the market is measured by how efficient their support organization is. This is why data center operators are looking for ways to reduce the number of incidents, proactively inform customers who are impacted by incidents while resolving incidents in a timely manner, and meet defined SLA’s.
Data center operators are struggling to reach a higher service availability because the information they need to resolve incidents in a timely manner is absent, dispersed, and siloed. The root cause of the incident and the impacted customers is near impossible to identify as information about incidents is not correlated with other incidents and infrastructure resources. This often leads to SLA breaches and penalties.
Ni2 DCIM Solution offers a consolidated view of the data center systems’ health to meet customer’s SLA. It also offers a one-of-a-kind Smart Root causes and impact analysis to view the incident, the impacted resources, and customers. This enables the support organization to better understand incidents, significantly reducing the number of incidents and their resolution time. The solution also offers integrations to incident management systems and allows the monitoring of SLA’s to avoid breaches.
Supporting
Today, competitiveness in the data center space is not only measured by the offering a provider has or how efficient they are at delivering it. A major component of a provider’s competitiveness in the market is measured by how efficient their support organization is. This is why data center operators are looking for ways to reduce the number of incidents, proactively inform customers who are impacted by incidents while resolving incidents in a timely manner, and meet defined SLA’s.
Data center operators are struggling to reach a higher service availability because the information they need to resolve incidents in a timely manner is absent, dispersed, and siloed. The root cause of the incident and the impacted customers is near impossible to identify as information about incidents is not correlated with other incidents and infrastructure resources. This often leads to SLA breaches and penalties.
Ni2 DCIM Solution offers a consolidated view of the data center systems’ health to meet customer’s SLA. It also offers a one-of-a-kind Smart Root causes and impact analysis to view the incident, the impacted resources, and customers. This enables the support organization to better understand incidents, significantly reducing the number of incidents and their resolution time. The solution also offers integrations to incident management systems and allows the monitoring of SLA’s to avoid breaches.
Ni2 Quick Talks
Ni2 Quick Talks is a video series featuring our CTO Toni Arcuri. The bi-weekly episodes discuss real-life challenges that our customers are facing and how our solution addresses them. Follow us on social media to be notified when a new episode is available.